We partner with premium Giclee printing experts who source their wood and paper from FSC certified forests, meaning they are monitored in compliance with strict environmental, social, and governance standards that advance long-term ecological goals. Also, our printing partners have multiple printing/fulfillment labs across North America effectively decreasing shipping distances and as a result decreasing pollution accordingly.

Upon purchase of a print we send the print file and order information to our trusted premium Giclee printing partners who immediately get printing and assemblement underway. We will send you an order confirmation email immediately after the purchase of a print. Delivery typically takes about 5 - 7 business days after payment has been received. You may cancel an order of a print within 1 hour of making the purchase.

Yes, you will receive an order confirmation email immediately after purchasing a print. Please keep this email as we may need it from you in the future in case you decide to return the item.

Sign up and create an account with us to receive exclusive discounts on prints at our discretion, track the status of your order, and first access to viewing newly unreleased prints before the public.

If you love the artwork then we definitely recommend signing up for an account to enjoy benefits at no cost. You will typically only receive an email monthly or bi-weekly

Please click on the "Customize" button when on the product page and fill out the form. We at Terracotta Art Gallery will customize the print for you based on your message, and will contact you back with the customized print for confirmation before ordering. This service is free of charge.

We offer free international shipping on all our prints. The countries we currently deliver to with free shipping include the following; USA, Canada, U.K., Australia, Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Norfolk Island, Norway, Portugal, and Spain.

Please see our Returns & Refunds policy.

You can cancel your order within 2 hours after you have placed it and receive a full refund. After the 2 hours we may not be able to refund you depending on if production has started or not.

By signing up and creating an account with us you can track the status of your order. Sign into your account using the email and password you used to create your account with us. Using the order number from the order confirmation email sent immediately after your purchase, you can track the status of your order using this number. If you need any help please contact us at info@terracottaartgallery.com.

Yes. Whenever you place an order on our website, your payment information (e.g. credit card) is protected by Transport Layer Security (TLS), which is an encryption-based Internet security protocol developed for the purpose of facilitating privacy, authentication, and data security for communications over the Internet. Also, our web address begins with “https:” letting you know that our website is secure and encrypted to protect your information.

Upon signing up, expect to receive newsletters monthly or bi-weekly containing the most up-to-date and new information regarding what Terracotta Art Gallery is up to, including any new in-store products available.

Terracotta Art Gallery is an online only art gallery, however for original paintings we allow customers to view them in-person at our private studio located in Vaughan, Canada by appointment only. We can also go to your location of interest to view original paintings, so long as you are within the Greater Toronto Area.