We partner with premium Giclee printing experts who source their wood and paper from FSC certified forests, meaning they are monitored in compliance with strict environmental, social, and governance standards that advance long-term ecological goals. Also, our printing partners have multiple printing/fulfillment labs across North America effectively decreasing shipping distances and as a result decreasing pollution accordingly.

Upon purchase of a print we send the print file and order information to our trusted premium Giclee printing partners who immediately get printing and assemblement underway. We will send you an order confirmation email immediately after the purchase of a print. You may cancel an order of a print within 1 hour of making the purchase.

Yes, you will receive an order confirmation email immediately after purchasing a print. Please keep this email as we may need it from you in the future in case you decide to return the item.

Upon contacting us in regards to a commission we will kindly ask you to provide us with a photo of what you would like the artist to paint. Prices are determined by size and complexity of commissioned piece. For e.g. a 20x30 human portrait with two faces will cost more than a 20x30 human portrait with one face. After an agreement is reached the artist will begin the piece. Once completed we will send you a picture or you can come in person, and you can let us know what you think.

Yes. If you do not have a photo not to worry, we can discuss further to get your idea across to the artist who has fulfilled several commissions purely from the ideas and visions of customers.

Our events are cocktail receptions with an array of drinks and cocktails to choose from in addition to simple hors-d’oeuvres (appetizers) surrounded by a nicely curated art show with original paintings and prints on display and for sale. Typically taking place in a rental gallery, event venue, or banquet hall, they are casual, lively, and friendly events.

To get the most up-to-date and complete information regarding upcoming events you can follow us on social media, or subscribe to our newsletter, or check back regularly on our website.

Sign up and create an account with us to receive exclusive discounts on prints at our discretion, track the status of your order, and first access to viewing newly unreleased prints before the public.

If you love the artwork then we definitely recommend signing up for an account to enjoy benefits at no cost. You will typically only receive an email monthly or bi-weekly

No, those services apply only to customers within the Greater Toronto Area.

Shipping and handling is free for all prints ordered within USA & Canada. We currently do not service orders for prints outside of USA and Canada. Shipping and handling is free for all paintings ordered within the Greater Toronto Area (GTA). For original paintings ordered outside of the GTA please contact us to enquire about shipping.

We accept returns for prints within 7 days upon recieving your order. Please contact us at info@terracottaartgallery.com so that we can help resolve your issue and start the return process.

We only accept refunds for prints that are damaged upon delivery. In the case your print arrives damaged contact us within 7 days upon delivery of your print, after the 7 days refunds are not available. We can either replace your print at our expense or give you store credit at the amount the print is worth for future orders.

By signing up and creating an account with us you can track the status of your order. Sign into your account using the email and password you used to create your account with us. Using the order number from the order confirmation email sent immediately after your purchase, you can track the status of your order using this number. If you need any help please contact us at info@terracottaartgallery.com.

Yes. Whenever you place an order on our website, your payment information (e.g. credit card) is protected by Transport Layer Security (TLS), which is an encryption-based Internet security protocol developed for the purpose of facilitating privacy, authentication, and data security for communications over the Internet. Also, our web address begins with “https:” letting you know that our website is secure and encrypted to protect your information.

Upon signing up, expect to receive newsletters monthly or bi-weekly containing the most up-to-date and new information regarding what Terracotta Art Gallery is up to, including any new in-store products available.

Terracotta Art Gallery is an online only art gallery, however for original paintings we allow customers to view them in-person at our private studio located in Vaughan, Canada by appointment only. We can also go to your location of interest to view original paintings, so long as you are within the Greater Toronto Area.